Very poor service

Greetings,

I trust you are well.

I am writing this email to log a complaint.

I Lizeka Sikutshwa, lost my MTN sim card ***) on the 09 March 21, after taking my phone for repairs at Game South Coast Mall.

On the same day my husband discovered that there is someone who is using it when he was calling and he let me know.On the 10th March 21 around 12 am I called MTN call center to report this matter and to request a swim swap.

I was told to wait for 24 hours and I did that but the swim swap was unsuccessful.The following day I did follow up again the swim swap was still unsuccessful.

Then, I was told to go do affidavit at the police station and a certified ID copy and take these documents to the nearest MTN branch.

I did that all that on the 12 March 21 .I had to wait again for another 24 hours.I then called MTN call center on the following day to do follow up and I was told my sim swap has been cancelled.

Through all that frustration of not knowing what is this person doing with my number and not having a contact for all these days MTN couldn't assist me.

on the other side, I am worried and frustrated that MTN could not help me to retrieve my phone number as all my personal details are attached to this number.

I forfeited all my 5 .6 GB day and 19GB night shift express data used by this person.

MTN could not assist me by atleast blacklisting my number so that this person can't continue use my number, data etc.

Though,I drove from Bizana to Shelly Beach to get assistance from the MTN branch but I only find out on a third attempt of sim swap that it was cancelled againand I was told to go back.This is a very poor service.MTN