Very poor service

The service is extremely poor consultants are not helpful looks like working from home is making matters worse since they feel like everything ends with them they don't escate any matter to the relevant divisions.

I had an upgrade a month ago at the MTN store in Westgate shopping mall I was placed on a package that doesn't suite my needs without being explained the package which I'm paying over 1k including insurance and was advised to take the new brand which is the latest Oppo and I could understand later why because the MTN consultant was helping me with a gentleman wearing a Oppo t-shirt, I had two contracts which one ended 2 years ago and the other one last year, I asked the consultant to cancel the other one since I was still paying for both of them until a month ago, the one I did an upgrade on and for the past two weeks I realised I couldn't do some functions and everything I call their customer care no one can help me. Now I spoke to a Pamelina at the customer care department she said she's going to ask me a few questions and only if I get them wrong I'll have to go to an MTN store which I don't have to e to. She asked me the questions I got them all right and then told me the last screen in her system doesn't allow her to proceed I then told her I don't know what her screen is showing her and what it's layout is like and further asked what do I do now, she told me she can't help me further I must go to the store, I then told her I'm fed up with the MTN service provider she .ust tell me what steps I can take to cancel everything with MTN since I wish to go to another service provider, she just kept quite until I had to hang up since there was no one on the line anymore