TP
Tracy P
1 reviews | Active since Jul 2015
28 Jul 2015, 19:30
Very poor service
Completed an application form to transfer a business account at the end of May, absolutely no feedback from the branch as to whether the application was successful or not. They do not answer their emails and they do not not answer their telephone. I had to go to the store to get a response. I requested that the manager call me to discuss the poor service and explain the reason for the account not being opened and still no one has called.
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Replies (1)
MTN South Africa's replyOfficial
12 Aug 2015, 14:45Hello peetershp,
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
We see that you've not provided us with any of your details (e.g. ID number). This would allow us to search for an account in your name or an application done in your name.
We do see that the number is still with Autopage, so the application that was submitted might have not been successful. Please call the store directly on *** and they should be able to provide with feedback of the status application.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
We see that you've not provided us with any of your details (e.g. ID number). This would allow us to search for an account in your name or an application done in your name.
We do see that the number is still with Autopage, so the application that was submitted might have not been successful. Please call the store directly on *** and they should be able to provide with feedback of the status application.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,
MTN South Africa's reply12 Aug 2015, 14:45
Official
Hello peetershp,
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
We see that you've not provided us with any of your details (e.g. ID number). This would allow us to search for an account in your name or an application done in your name.
We do see that the number is still with Autopage, so the application that was submitted might have not been successful. Please call the store directly on *** and they should be able to provide with feedback of the status application.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
We see that you've not provided us with any of your details (e.g. ID number). This would allow us to search for an account in your name or an application done in your name.
We do see that the number is still with Autopage, so the application that was submitted might have not been successful. Please call the store directly on *** and they should be able to provide with feedback of the status application.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,