NN
Nkululeko N
1 reviews | Active since Jul 2015
16 Jul 2015, 20:34
Very Poor Service
The past 3 months have been hectic after more than 10 years using their service, they have just left me stranded. Everytime I need to make a phone call I have to switch off my phone first. I am very disappointed and even want to change my provider but willing to give MTN a chance to explain.
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
03 Aug 2015, 14:55Hello Fr33dom85,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note, if you are experiencing network issues kindly call our call centre which is fully operational on 173. There has been an Industrial strike which has affected many of the departments within MTN, however all functionality is now restored.
We would like to assure you that we are actively working to improve our service levels.
Regards
Bronwyn
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note, if you are experiencing network issues kindly call our call centre which is fully operational on 173. There has been an Industrial strike which has affected many of the departments within MTN, however all functionality is now restored.
We would like to assure you that we are actively working to improve our service levels.
Regards
Bronwyn
REQ:***
MTN South Africa's reply03 Aug 2015, 14:55
Official
Hello Fr33dom85,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note, if you are experiencing network issues kindly call our call centre which is fully operational on 173. There has been an Industrial strike which has affected many of the departments within MTN, however all functionality is now restored.
We would like to assure you that we are actively working to improve our service levels.
Regards
Bronwyn
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note, if you are experiencing network issues kindly call our call centre which is fully operational on 173. There has been an Industrial strike which has affected many of the departments within MTN, however all functionality is now restored.
We would like to assure you that we are actively working to improve our service levels.
Regards
Bronwyn
REQ:***