CP
Carl P
1 reviews | Active since Jul 2015
09 Jul 2015, 10:53
Very Poor Service
MTN has deducted more than R3000.00 extra off my account the last two months. It was reported to MTN Menlyn to Gabriel Mabena on 15 June 2015 (***). Then again to Reabetsoe Busang at MTN Brooklyn on 3 July 2015 (***). Don't even bother to try and phone MTN. NO ONE ANSWERS!!! It seems no one has e-mail because NO ONE ANSWERS!! I must say they are very prompt taking my money. Never late with that but feedback well it seems a month of two without feedback is not there problem. Do not try to speak to a manger at the MTN offices. No of them has the authority to resolve the issue. Who does?? I had to suspend the line until I can resolve it. Thus I am paying for a service that I am not getting. That is sad!!
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MTN South Africa's replyOfficial
20 Jul 2015, 10:42Hello Piontek,
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been referred to the management of our Billing team for urgent attention. They will investigate and feedback to you with a way forward.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
Winnie
REQ:***
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been referred to the management of our Billing team for urgent attention. They will investigate and feedback to you with a way forward.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
Winnie
REQ:***
MTN South Africa's reply20 Jul 2015, 10:42
Official
Hello Piontek,
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been referred to the management of our Billing team for urgent attention. They will investigate and feedback to you with a way forward.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
Winnie
REQ:***
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been referred to the management of our Billing team for urgent attention. They will investigate and feedback to you with a way forward.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
Winnie
REQ:***