Very poor service!!

Our MTN account has been handed over to the legal department on the 9th of February I have paid the account in full, more than I should have. The 11th of February the legal department rep**** to my email saying thanks they have received the payment and we should inform them when they must reactivate our services. On the same day the 11th I rep**** to email asking they should reactivate the service. Monday the 15th of February the services still hasnt been reactived, we phoned them asking what was wrong saying they will put in a request for the services to be reactived. The 17th of February still not activated the reason this time- the legal department has not received the proof of payment AGAIN I have send the proof of payment. Now we are at the 18th of February and still NOT reactivated!!! Very poor service...