Very poor service
<p>My phone was ****** and I had to block my sim card. I could not block the phone because apparently they dont have the phone's IMEI number or a copy of my contract....</p> <p> </p> <p>I have tried to do a simswop at two mtn dealers. They had a real nocare attitude and told me the system is down. They advised me to return in two weeks. </p> <p> </p> <p>My phone is used for business purposes, how can I be without a sim for another 2 weeks??.</p>
Dear Valued Customer,
We acknowledge the receipt of your complaint.
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly reply with the names of the MTN branches you visited in order for us to investigate and resolve your problem accordingly.
regards
mike
Complaints Management Team
Reference Number: ***0
Dear Valued Customer,
We acknowledge the receipt of your complaint.
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly reply with the names of the MTN branches you visited in order for us to investigate and resolve your problem accordingly.
regards
mike
Complaints Management Team
Reference Number: ***0