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ZB
Zika B

1 reviews | Active since Aug 2012

30 Oct 2017, 11:59

Very poor service

I upgraded my contract the beginning of October and I was promised my new device will be delivered to me within 5-10 days. It has now been a month and I still do not have my new device. When I phone MTN and the courier company, I get told that they will follow up and phone me back, but till today no one has phoned me back. The courier company also say they cannot get hold of me, but I do not have one missed call from them. What do I need to do to get my new device????? When will someone actually phone me back as promised?? I will not recommend MTN or the courier company to anyone!!!!

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Replies (2)
MTN South Africa
MTN South Africa's reply30 Oct 2017, 14:42
Official

Good day Zika,

Thank you for your post.

We apologize for the inconveniences that you have experienced. We completely understand the frustration it causes.

We have tried to get hold of you on the number your have provided on this post but we got your voice mail. DSV has been trying to get hold of you to confirm delivery they also could not get hold of you according to them. Please call this number *** to confirm delivery within 24 hours before they return it to our warehouse.

Should you require any further assistance with your account, please write back to us and we will attend to the matter accordingly.

Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst

Best regards,

ZB
Zika B's update30 Oct 2017, 14:50
Reviewer Update
Good day, I have never received a missed call or any message from DSV. When I try to phone them to follow up, I have to wait for 20min but no one answers the phone. When they do answer, they say they will send a message to delivery, and still no one contacts me to make arrangements to deliver my devices. I have given them all my details on more than one occasion. What must I do then if they supposedly cannot get hold of me, and I follow up almost daily just to get told they will send a message to deliveries and again I do not get contacted. I just got hold of them now and the problem now is that they cannot pick up my ID number so they cannot deliver the devices. This was a problem a month ago as well and I am still waiting for my devices. How long does it take to have an ID number problem sorted out? Again I was promised a call back - looking forward to see if it will actually happen