1 reviews | Active since Jul 2014
Very Poor Service!!!
<p>So I have app**** for a upgrade and a sales person phoned me and we got everything sorted on the phone. 3 Days later i phoned MTN again for a waybil number and found out its still not picked up and no courier has been arranged. So after phoning the MTN department and got cut of 3 times after holding on for 10+ mins I came through to a lady and she basicaly said that se will log a comlpaint for managment to phone me as Joshua is n JHB and she is in DBN and cant help me. In the meanwhile I am without a phone and been waiting the whole week for MTN. So nobody can help me as I am waiting for MTN to phone me until then i cant even go to a local mtn shop to help me. Thanks MTN for getting me stuck after all these years.... </p>
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the sales management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the sales management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***