1 reviews | Active since Sept 2015
Very Poor Service
<p>On 21 July 2016 my cellphone was taken during a *******. It was insured with MTN. I put in a complete claim on 25 July 2016 as I was advised on 21 July that I must also submit an Affidavit signed at SAPS. According to the Claim Form the claim would take 24 hours to finalze. Notwithstanding daily enquiries, I get no response to my claim and no proper service or assistance other than just to wait. This is unacceptable. The telephone number of the Insurance Department given to me, stays engaged morning, noon and night. I have a refence number which is ********** but that is of no help.</p>
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
As per system record, it is noted that the matter regarding the insurance claim has been resolved.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ: **********
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
As per system record, it is noted that the matter regarding the insurance claim has been resolved.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ: **********