very poor service
<p>i took my cell phone to mtn for warrantee assessment and after the assessment has been completed the verdict was i have to get a new cell phone since my cell phone was less than 30 days old, the problem now is that they are sending me from pillar to post as far as making arrengement to get my cell phone is concerned. i have been calling them since tuesday 28 june 2016 and i still dont have my fone.</p> <p>they were updating me every hour prior to my taking the contract with them but now that they have what they want (signed contract) they are very silent.</p> <p>i regret taking the contract with them.</p>
Good day Baje,
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the MTN Direct management team for urgent attention and to contact you back with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ: **********
Good day Baje,
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the MTN Direct management team for urgent attention and to contact you back with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ: **********