lM
lucas M
1 reviews | Active since Jun 2013
29 Dec 2015, 11:29
Very poor service
Ref *** and ***<br> <br> Was called for an upgrade for my 2 cellphone contract in October 2015 and promised 30gb for 3 months of which only few weeks the data was taken away, I phoned mtn customer care and was told they will load on the on the 13th December 2015 of which they only loaded 1 contract phone...till now it's not sorted. Mtn can't do just 1 thing right, fauls advertising is what you do best, got a mtn moderm with a sim card that is not ricared how do you give 1 a contract and not rica??! #very ****ed by service
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MTN South Africa's replyOfficial
29 Dec 2015, 20:47Hello tetelom,
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
We have accessed your account and have noted that both your numbers were provisioned with the 30GB FREE LTE Data Bundle on 2015-10-24 and the remaining data expired on 2015-11-23. The 30GB is a once off bundle valid for 30 days. We will engage with the relevant department to assist with a way forward.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
We have accessed your account and have noted that both your numbers were provisioned with the 30GB FREE LTE Data Bundle on 2015-10-24 and the remaining data expired on 2015-11-23. The 30GB is a once off bundle valid for 30 days. We will engage with the relevant department to assist with a way forward.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards
Siphumezo
REQ:***
MTN South Africa's reply29 Dec 2015, 20:47
Official
Hello tetelom,
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
We have accessed your account and have noted that both your numbers were provisioned with the 30GB FREE LTE Data Bundle on 2015-10-24 and the remaining data expired on 2015-11-23. The 30GB is a once off bundle valid for 30 days. We will engage with the relevant department to assist with a way forward.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
We have accessed your account and have noted that both your numbers were provisioned with the 30GB FREE LTE Data Bundle on 2015-10-24 and the remaining data expired on 2015-11-23. The 30GB is a once off bundle valid for 30 days. We will engage with the relevant department to assist with a way forward.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards
Siphumezo
REQ:***