sS
sudhir S
1 reviews | Active since Sept 2012
28 Dec 2015, 18:24
very poor service
My 24 month contract expired, mtn kept on billing me.... I made late payment, I also had to call in and cancel my contract, y do u call it a 24 month contract, if we hav to call in and cancel after 24 months. U ppl charged me for Atym only. ... U suspended my both my lines, u activated one line after payment, I called in so many times for u to activate my prepaid line. It's stil not done, please respond, I'm not wasting my Atym on u....
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Replies (1)
MTN South Africa's replyOfficial
30 Dec 2015, 09:10Hello sudhirtheosingh,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that we have escalated the matter to our technical support desk for the suspension to be removed ref REQ:***. Please allow a turnaround time of 2/72 hours
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that we have escalated the matter to our technical support desk for the suspension to be removed ref REQ:***. Please allow a turnaround time of 2/72 hours
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
MTN South Africa's reply30 Dec 2015, 09:10
Official
Hello sudhirtheosingh,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that we have escalated the matter to our technical support desk for the suspension to be removed ref REQ:***. Please allow a turnaround time of 2/72 hours
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that we have escalated the matter to our technical support desk for the suspension to be removed ref REQ:***. Please allow a turnaround time of 2/72 hours
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***