CP
Chirvan P
1 reviews | Active since May 2016
18 Jul 2017, 11:15
Very poor returns policy
<p>My dad bought me a ghost cover by Bodyglove for my Samsung galaxy s8. I unfortunately don't like the cover it was not used at all as I don't like it so why would I use it. So I call Bayside mall MTN where my dad bought the product, I speak to the manager and he advised I cannot get a refund. I tell him I did not use it the product is in its original state unused. He was so adiment no refunds. I got so angry that I told him I would come in there and leave the product and walk out. He said no cash refunds nowhere on the product or receipt states no ash refunds. Not even on the product.</p> <p> </p> <p>All he says is that it has to be changed for another product no cash refunds. How unfair is that I mean surely if the product was bought the sales person should of advised that customer this. Please I want my money back please help me get it back.</p>
Helpful (0)
Replies (3)0
Replies (3)CP
Chirvan P's updateReviewer Update
19 Jul 2017, 11:45My dad bought me a ghost cover by Bodyglove for my Samsung galaxy s8. I unfortunately don't like the cover it was not used at all as I don't like it so why would I use it. So I call Bayside mall MTN where my dad bought the product, I speak to the manager and he advised I cannot get a refund. I tell him I did not use it the product is in its original state unused. He was so adiment no refunds. I got so angry that I told him I would come in there and leave the product and walk out. He said no cash refunds nowhere on the product or receipt states no ash refunds. Not even on the product.
All he says is that it has to be changed for another product no cash refunds. How unfair is that I mean surely if the product was bought the sales person should of advised that customer this. Please I want my money back please help me get it back.
CP
Chirvan P's update19 Jul 2017, 11:45
Reviewer Update
My dad bought me a ghost cover by Bodyglove for my Samsung galaxy s8. I unfortunately don't like the cover it was not used at all as I don't like it so why would I use it. So I call Bayside mall MTN where my dad bought the product, I speak to the manager and he advised I cannot get a refund. I tell him I did not use it the product is in its original state unused. He was so adiment no refunds. I got so angry that I told him I would come in there and leave the product and walk out. He said no cash refunds nowhere on the product or receipt states no ash refunds. Not even on the product.
All he says is that it has to be changed for another product no cash refunds. How unfair is that I mean surely if the product was bought the sales person should of advised that customer this. Please I want my money back please help me get it back.
CP
Chirvan P's updateReviewer Update
19 Jul 2017, 11:45Still waiting for a reply
CP
Chirvan P's update19 Jul 2017, 11:45
Reviewer Update
Still waiting for a reply
MTN South Africa's replyOfficial
20 Jul 2017, 10:06Dear Chirvan ,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,
MTN South Africa's reply20 Jul 2017, 10:06
Official
Dear Chirvan ,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,