1 reviews | Active since Oct 2012
Very poor response to query
<p>In 29 February i cancelled my MTN data contract via Autopage(Verified by autopage) To date i am still being charged for this account even after i have contacted yor call center numerour times by phone, sms and email(ref ***9). I was even told by one of your staff that i must report a case of ***** to the police ??? I have also visited an MTN branch as requested but they said they cannot find my account on the system???. I am now not even getting the courtesy of a response to my emails anymore. As a customer i find this extremely offensive</p> <p>Can you please investigate who is being so rude as to contiually ignore my requests for assistance</p> <p>thank you</p>
Good Day Kevinrj,
Thank you for your post.
Please accept our apologies for the lapse in service and the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
As per our conversation earlier, kindly be advised that the contract has been cancelled and the number already migrated to prepaid.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery.
Kind Regards,
Zukiswa
REQ:***
Best regards,
Good Day Kevinrj,
Thank you for your post.
Please accept our apologies for the lapse in service and the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
As per our conversation earlier, kindly be advised that the contract has been cancelled and the number already migrated to prepaid.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery.
Kind Regards,
Zukiswa
REQ:***
Best regards,