Very poor response time.

The frustration of losing a phone, followed by MTN not having a way to be contacted internationally. Than we send an email, they say they will respond in 48 hours. And you have to follow up 72 hours later as they failed to respond. They confirm what is required to block the phone and provide reference to open a case at the police station. Than when you provide the information, it 80 hours plus following up and they just ignore you.

Yet their insurance requires everything to be done in a certain timeframe.

Their service is so poor, one would swear it is a government run entity.