VERY POOR MTN ADMINISTRATION/ACCOUNTS SERVICE

MTN Administration and Accounts are useless, very poor. Call centre people pathetic.

I received an sms that I should make a payment of R440, due to issue with debit order and update of banking details. I made the payment the same day. I received a call from MTN to enquire if I made the payment. I send the proof of payment through to the following email address ********** on 19March.

I received again another sms after I emailed through the proof of payment, to indicate that my account will be suspended. I again send through proof of payment to the following email ********** on the 22March.

As from today my phone is blocked, AFTER I MADE THE PAYMENT AND SEND THROUGH THE PROOF OF PAYMENT.

I CAN'T UNDERSTAND WHY MY ACCOUNT IS BLOCKED AFTER REFERRING TO THE ABOVE AND REQUEST AN EXPLANATION AND CORRECTION ASAP AS WELL AS CONFIRMATION OF MY ACCOUNT IN WRITING SHOWING THAT MY ACCOUNT IS CORRECT.