MvdV
Morne van der Vyver
1 reviews | Active since Nov 2014
14 Jun 2015, 17:43
Very poor mobile network recently
A few weeks ago me and my friends whole family started experiencing very bad network performance. I cant even stream on twitch.tv without buffering every 5 seconds on medium quality. Before the bad performance I could stream on Source quality without buffering. This happens on HSPA+ and 4G networks. I just want to know if there is a reason for the bad performance or is it just me and my friend's family having bad performance?
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MTN South Africa's replyOfficial
22 Jun 2015, 11:14Hello MoRRaZ,
Thank you for your post.
Due to the current load shedding this is affecting our network service in certain areas around the country. MTN South Africa works tirelessly to ensure that there is minimal affect and that its customers continue to receive a quality voice and data experience during these periods of load shedding.
In the event of a power failure MTN base station sites are powered by batteries for a period of time, but will fail if outages are for long periods. In the case of failures being longer than normal and the batteries no longer can power the equipment, MTN endeavours to get generators to important sites to restore service, this however cannot be achieved for 100% of the failed sites.
We would like to assure you that we are actively working to improve our service levels.
Regards
Lungi
REQ:***
Thank you for your post.
Due to the current load shedding this is affecting our network service in certain areas around the country. MTN South Africa works tirelessly to ensure that there is minimal affect and that its customers continue to receive a quality voice and data experience during these periods of load shedding.
In the event of a power failure MTN base station sites are powered by batteries for a period of time, but will fail if outages are for long periods. In the case of failures being longer than normal and the batteries no longer can power the equipment, MTN endeavours to get generators to important sites to restore service, this however cannot be achieved for 100% of the failed sites.
We would like to assure you that we are actively working to improve our service levels.
Regards
Lungi
REQ:***
Best regards,
MTN South Africa's reply22 Jun 2015, 11:14
Official
Hello MoRRaZ,
Thank you for your post.
Due to the current load shedding this is affecting our network service in certain areas around the country. MTN South Africa works tirelessly to ensure that there is minimal affect and that its customers continue to receive a quality voice and data experience during these periods of load shedding.
In the event of a power failure MTN base station sites are powered by batteries for a period of time, but will fail if outages are for long periods. In the case of failures being longer than normal and the batteries no longer can power the equipment, MTN endeavours to get generators to important sites to restore service, this however cannot be achieved for 100% of the failed sites.
We would like to assure you that we are actively working to improve our service levels.
Regards
Lungi
REQ:***
Thank you for your post.
Due to the current load shedding this is affecting our network service in certain areas around the country. MTN South Africa works tirelessly to ensure that there is minimal affect and that its customers continue to receive a quality voice and data experience during these periods of load shedding.
In the event of a power failure MTN base station sites are powered by batteries for a period of time, but will fail if outages are for long periods. In the case of failures being longer than normal and the batteries no longer can power the equipment, MTN endeavours to get generators to important sites to restore service, this however cannot be achieved for 100% of the failed sites.
We would like to assure you that we are actively working to improve our service levels.
Regards
Lungi
REQ:***
Best regards,