Very poor customer service from MTN

Item: MTN South Africa
Rating: 2
Author: Tracy K

We purchased data , which we were billed twice for and never received due to MTN's website being faulty. I have been trying for weeks to get the amounts refunded, to no avail, It's just a continual back and forth of email's, each time from a different customer service person, repeating the same information. This is truly pathetic service, for a fault which is entirely there fault. Just give me back my money, or load the data as I have requested a week ago!

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Replies (1)

Tracy K's updateReviewer Update

02 Aug 2016, 11:23

Thanks for your response over a year later.... better late than never I guess. I appreciate this, even though it caused me a lot of aggravation at the time.

Tracy K's update02 Aug 2016, 11:23

Reviewer Update

Thanks for your response over a year later.... better late than never I guess. I appreciate this, even though it caused me a lot of aggravation at the time.