1 reviews | Active since Jan 2014
Very Poor Customer Service
Good Day, I have logged an Mtn Insurance claim at the Mtn Store in Mall @ Carnival on 16/04/ My broken phone was only collect this week on 05/05/2016 I am very upset due to the fact that every time I e-mail *** for an update, I don't get ANY response. I have been almost a month without the phone and they couldn't even supply me with a courtesy phone. Everyone knows all claim department are busy and sometimes have back logs, but it's no reason to leave your customers in the dark and NOT update them! I am very disappointed in the poor service! In the past they replaced a phone within 2 weeks. I trust this complaint will go the the correct person.
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to the management team of our insurance division for urgent attention. They will investigate and revert to you with feedback and a way forward.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to the management team of our insurance division for urgent attention. They will investigate and revert to you with feedback and a way forward.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***