very poor customer service

I submitted a claim for a cracked screen on my mobile phone on 24th March 2015. Thereafter an automated response is sent to me with reference number [#***] advising of a turnaround time of 5 days.<br> <br> So after the 5 (working days) had passed I then attempted reaching the insurance department for MTN to no avail as the number provided leads to voice prompts which subsequently advise that my claim has not been received, and, when I call the 808 number provided for contract customers I hold for minutes on end only for the call to conveniently cut every on every single call.<br> <br> I'm really out of options now and I feel like a complete fool for even renewing my contract as for almost a year now, if it's not connection problems with my modem, then it's problem with my phone network and now an added problem with my claim.<br> <br> Can somebody from MTN insurance or anyone at MTN for that matter kindly assist me with this.<br> <br> Regards<br> VERY UNHAPPY CUSTOMER