1 reviews | Active since May 2018
Very poor customer service
I'm September I cancelled my contract account via email and telephonic. They assured me by a reference number the contract is cancelled. From October till now I'm still receiving statements. Every month I received the statements I phoned and email them and they would give me a different reference number. To say the contract is cancelled. Things have escalated so far that their debt collectors have contacted me. When I explained my situation, these bloodsuckers are only interested in getting the money. MTN are ******* who do not care bout their customers but money only.
Dear Jacques,
Thank you for taking the time to tell us why our service failed to meet your expectations.
We value your business, and would like to address your concerns as quickly as possible.
I understand your frustration, and I sincerely apologize for any inconvenience we have caused you.
Will you be able to forward me the correspondence between yourself & MTN accompanied with your ID number to *** so I can cancel your account and find a suitable outcome.
Looking forward to hearing from you.
Warm regards,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,
Dear Jacques,
Thank you for taking the time to tell us why our service failed to meet your expectations.
We value your business, and would like to address your concerns as quickly as possible.
I understand your frustration, and I sincerely apologize for any inconvenience we have caused you.
Will you be able to forward me the correspondence between yourself & MTN accompanied with your ID number to *** so I can cancel your account and find a suitable outcome.
Looking forward to hearing from you.
Warm regards,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,