1 reviews | Active since Jan 2018
very poor customer service
Good day
I am a very angry customer , I did an upgrade on the 05/12/2017 , but than decided that I don’t want the phone anymore.
I called on the 06/12/2017 to cancell the upgrade , and wa advised that the person who did the upgrade is the only person that can cancel the upgrade.
I waited for a week and called to follow up – I was than told that it takes 21 days For the Upgrade to be cancelled.
Today is the 30th day since the request for the upgrade to be cancelled , and I am really frustrated as I am paying for a Service that I am not receiving.
Can someone Please help!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Good day,
Thank you for your post.
We apologize for the inconveniences that you have experienced. We completely understand the frustration it causes.
We would like to advise that this matter is receiving priority attention. We have referred the matter to the relevant department as urgent therefore we anticipate a resolution of the issue within the shortest period possible.
Should you require any further assistance with your account, please write back to us and we will attend to the matter accordingly.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,
Good day,
Thank you for your post.
We apologize for the inconveniences that you have experienced. We completely understand the frustration it causes.
We would like to advise that this matter is receiving priority attention. We have referred the matter to the relevant department as urgent therefore we anticipate a resolution of the issue within the shortest period possible.
Should you require any further assistance with your account, please write back to us and we will attend to the matter accordingly.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,