1 reviews | Active since Jun 2015
very poor customer service
I gave in my phome for repairs on the 26th feb 2015.three months have gone by and no one has contacted me .I have went to the branch a lot of timnes and was told that they can't help me.when I call the call the callcentre I hold for like 3hours and then get cut off then I jhave to try again..when I finally managed to speak to someone they say that I need to pay my account so they can fix my phone.I explained to then that no one advised me of this even wen I went to the branch. Now its in the legal dept and when I ask how much I need topay so I can pay it in full they can not give me the amount cause now legal is striking.I have been waitnig 3 months for my phone.I pay my contract everymonth now because. A mtn consultant didn't advise me right I become the bad person and how can you just do that.my husband even sent emails regarding this matter and even requested the branch manager to contact us but no one did. From the start there have been on and we did give an alt number.I'm not going to pay for legal fees mtn needs to do a proper follow up and see hw this ended up like this.I want to pay my account so I can finally get my phone back.I haven't used my sim card .very poor service
Thank you for your post
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly supply us with the Job number and the IMEI number of the handset that was sent for repairs.
The matter about the outstanding amount has been escalated to the Legal department for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
MTN
REQ:***
Thank you for your post
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly supply us with the Job number and the IMEI number of the handset that was sent for repairs.
The matter about the outstanding amount has been escalated to the Legal department for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
MTN
REQ:***