Very poor customer care and services.

I am sick and tired of getting interrupted services or suspension while I am up to date with my payments. I switched to cash payment after MTN debited about 4 times the amount due to them due to *********** representative service. Captured the wrong package. I reversed the debit order. Now I am getting service suspension and the service loosers (not champions) are not helpful one of them dropped my call (Zama fune something...) after realizing she does not know what she was talking about. A week ago they said August payment was not reflecting I sent proof of payment to collection they rep**** with an attachment confirming that payment was made. This lady now talking about October payment missing while it is clearly showing that I made payment on the 02/11/2020 (for October) and on the 30/11/2020(November). She dropped my call and **** she will unsuspend the lines. After an hour lines were still not working. As a medical Dr on call I could not make any calls to discuss issues related to patients to other colleagues or specialists. I was instead waiting time trying to sort out my lines. Called back got nomthandazo madlala who now says the August payment is not reflecting she can see the October one. What the hell is going on? I sent her the email from collection she did not want to consider that until I sent to her the same proof of payment they made me send to collection. At the end she says for the line to be unsusoended she nneds to put on the system I made a payment arrangement while the money has been with MTN for close to 5 months now. And she said the same thing was put on the system the last time and no one bother to follow up or liaise from on Department to another so I have to suffer and just woke up one fauly and see your services suspended because of rookies or loosers calling themselves champions and not doing their Job. Be prepared for. A lawsuit if this happens again and I find myself unable to make any live saving calls for a patient. Your services suck!!!