1 reviews | Active since Dec 2018
Very Poor connectivity and and Customer Service
I upgraded my contract on 10/12.2018. Got 30Gb data free. Got home and tried to use the data. NO NETWORK (Emergency Calls Only). Logged complaints ( ********** 2 & ********** 6). Tower was "fixed". Voice calls now work but still no data coverage. Just phoned "Coverage dpt to log complaint again. Asked about data that I lose when it expires ? They put me to Customer service. Was told Nothing can be done about loss of data. Asked to speak to supervisor. Got put on hold for 5 minutes. When the operator came back online she said I cannot speak to a supervisor. I said I'll hold until I can, she said I may not and must call back later and disconnected the call. How do you use data if I cannot connect to the internet due to MTN uselessness? Now I must buy Vodacom to run my business and I am going to cancel ALL my contracts with MTN as soon as they expire as I cannot run my guesthouse without being connected to the internet.
Thank you for your post.
Kindly note that we are investigating this matter and feedback will be provided to you as soon as our investigations have been concluded.
Be assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng Net****angani
MTN Complaints Management Team
Thank you for your post.
Kindly note that we are investigating this matter and feedback will be provided to you as soon as our investigations have been concluded.
Be assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng Net****angani
MTN Complaints Management Team
