VERY POOR AND *********** SERVICE

Entered into new MyMTN Home LTE wifi in April. Since May they debit my account with thousands of rands stating that it is claw back payment and being termination fees. I mean, on a new contract. I paid my subscriptions two months in advance but they still disconnect my internet and handed my account to legal with my account t being hard suspended. After speaking to at least 60 customer care service champions, no one know what is going on and no one can fix my account and restore my connection. The one hand does not know what the other is doing and nobody can think outside the box. Everyone has different info and detail on their systems and just transfer you all over the show. When phoning 135, it takes them more than 20 minutes to answer and when they transfer your call to a different department it take those people another 20 min before they answer. Needless to say that every time the call is ended and you have to dail again and go through the same waiting time again. Not even their social media team can do anything. As a last resort I have now reported MTN to ICASA for assistance with little hope that my issue will be solved. It's time to move away from them with the hope that other service providers are more competent.