Very poor accounting and service delivery

Good day, my name is Michael van der poel, account number N***.

Since the 15th of april 2020 i made payments via the mtn online portal, every month it went through, on the 15th of july i made a payment using the same method and i received my payment confirmation.

On the 1st of August my lines were closed and i was promptly informed that there are funds outstanding, i went to the mtn shop at blueroute mall in Tokai, Cape Town, they assisted me with re-opening my telephone line and logging of a ticket to resolve the issue.

Since then my lines have been closed every month and sometimes even 3 times in one month, i have furnished the payment confirmation and my bank statements twice, multiple tickets were logged w.r.t. This matter, i made a complaint on hello peter with no response, i complained on Facebook and recieved the response: "Hi Michael, Thank you for contacting us. Sorry about your experience. Your ticket: *** is still pending with our banking team. We have sent a follow-up request for further assistance. ~CS"

And after that no feedback was received.

I recieved my billing information and the funds are still outstanding, it has now been three months that this has been a problem, i have no more alternatives as to what i must do as this reflects bad om my credit record and it is due to no fault of my own.

This is the second complaint i am making on hello peter with regard to this matter, i have also made multiple complaints to *** and no response has been recieved.