VERY POOOOOR SERVICE

Hi, I am experiencing the worst service by the mtn insurance department. I submitted my handset at the monrningside mtn center on the 18 th of May for my cracked screen handset to be fixed up until today i still havent received my handset let alone communication from the insurance department. This is poor professionalism all they have demanded from me is my money with no help or assistance on my matter let alone i pay every mnth for my insurance. I am so upset and disappointed how long does it take for the insurance to sort this out!? Its been 4 mnths already!!