VERY PATHETIC SERVICE AND REALLY REALLY GOOD *****

This is all the mail send and recieved between me and MTN

ernst donavon bedja ********** Aug 16

to Mukhethwa Good Day my Friend i would just like to know whats happenning with my Cell Phones. When Will I get My Phones Please I'm lost without one. The Phone i'm using is'nt mine and i'm waiting on my phones.

ernst donavon bedja ********** Aug 16

to Mukhethwa why dont i get any answers from you. whats happening oo my phones.

ernst donavon bedja ********** Aug 16

to Mukhethwa am i getting them this week still please i really need my phone.

ernst donavon bedja ********** Aug 18

to Mukhethwa Goodmorning my friend can you tell me whats happening please. I really need to know now when i will be getting my phones. This is becoming a joke now. I do need my phones. Dont tell me its because you are swopping Courier services, thats got nothing to do with me. I mean so far i've been nothing but patient, but now its starting to irritate me. I'm your customer and you cant even help me i mean really how can you do such a major thing and doesnt have a substitute in its place so long while this is al happening. So please come up with a plan please.

ernst donavon bedja ********** Aug 21

to Mukhethwa Goodmorning can you p[lease tell me whats happening please. Why must I always make contact first. Cant You just send me updates about my Phones Please. Is it really so hard to keep me in the loop.

ernst donavon bedja ********** Aug 22

to Mukhethwa Goodday to you my good Sir

I would just like to know what is the situation today. Theres a saying that goes something like this.No news is Good News < but in this case is No News Bad News. Why do you guys take so long its three weeks already.

Mukhethwa Mutavhatsindi [ MTN South Africa ] Good day I have sent the warehouse an e-mail to do a follow up, maybe they wi... Aug 22

ernst donavon bedja ********** Aug 24

to Mukhethwa Goodmorning again Sir

Whats the news today dont you think that this is pathetic that not one of you guys can give me an answer on what the hell is going on with my phones. 3 weeks how pathetic is that !!!!!!!!!3 whole ****** weeks and yet no one can answer me.???????????????????????????????? I know that it isnt your fault, but you are the only one i can send the emails too.

ernst donavon bedja ********** Aug 24

to Mukhethwa Good Day My Friend i see that you were trying to contact me. Were in a meeting at that time. So whats the latest on my phones.

ernst donavon bedja ********** Sep 6

to Mukhethwa Hello My Friend could you please call me please

ernst donavon bedja ********** Sep 6

to Mukhethwa i just like to say thank you for the phone that you send me the nokia 6 but where is my other phone.

ernst donavon bedja ********** Sep 6

to Mukhethwa Hello My Friend i'm still waiting on your plan to get my other phone please. You said that you would comeback to me with an answer from your Supervisor.

Mukhethwa Mutavhatsindi [ MTN South Africa ] Good day The reply from my supervisor was that we should wait for it to be av... Sep 6

ernst donavon bedja ********** Sep 6

to Mukhethwa I understand that but when will that be if i must know

Mukhethwa Mutavhatsindi [ MTN South Africa ] Good day I will keep on checking and doing follow ups, you can also assist by... Sep 7

ernst donavon bedja ********** Sep 7

to Mukhethwa Good morning my friend thanks I will do that.

ernst donavon bedja ********** Sep 13

to Mukhethwa Good day my friend what's happening with my phone. When do I get it. You said that I must remind you about it.

Mukhethwa Mutavhatsindi [ MTN South Africa ] Good day We still out of stock at the moment From: ernst donavon bedja [mailt... Sep 13

ernst donavon bedja ********** Sep 13

to Mukhethwa Hello my friend can you tell me how long before you get stock please.

Mukhethwa Mutavhatsindi [ MTN South Africa ] Good day I truly don’t know at the moment but immediately when there is stock... Sep 13

ernst donavon bedja ********** Sep 18

to Mukhethwa good day my friend any news yet about my nokia 5 when will i get it. can you please phone me please.

ernst donavon bedja ********** Sep 18

to Mukhethwa please call me on ********** 718 i've just realise now that i left my other phone at home.

Mukhethwa Mutavhatsindi [ MTN South Africa ] Good day We are awaiting stock on the Nokia 5, please note that I didn’t forg... Sep 18

ernst donavon bedja ********** Sep 18

to Mukhethwa I know that you didn't forget about me. But could you please call me on ********** 718 thank you.

ernst donavon bedja ********** Sep 28

to Mukhethwa Hello my friend when will I get my phone please.

ernst donavon bedja ********** Oct 2

to Mukhethwa

ernst donavon bedja ********** Oct 2

to Mukhethwa please call me on ********** 718 this number is my new number for now until i get my simcard from you guys.

ernst donavon bedja ********** Oct 5

to Mukhethwa hello my friend whats happening to my phone please call me.on ********** 329 i need to know when will i be getting my phone and my simcard please.

ernst donavon bedja ********** Oct 12

to Mukhethwa Hello My Friend Please Tell Me that You've Got Stock of My Phone Or Can You Please Just Call Me On ********** 718 Please. I dont know why You are ignoring me.I try and try to make contact with you but you dont answer. just remember phone me on ********** 718.

ernst donavon bedja ********** Oct 12

to Mukhethwa Its a month later and you cant tell me that you still doesnt have any stock a whole month. Please just give me another phone if thats the case. call me on ********** 718 please

ernst donavon bedja ********** Oct 13

to mtndirectdocum., Mukhethwa To whom it may concern.

I've send you numerous times emails asking you when will i get my phone but you dont answer. So how long do i still have to wait for a ****** ****ing phone. Dont tell me that you dont have this in stock because its ****ing 5 MONTHS down the line now and i think so far i handled it good but now its ****ing starting to irritate me.Because i write emails and ask for reply but no one ****ing do it so what the **** is happening with my phone. Please somebody,anybody just ****ing email me or call me on this number. ********** 718 please. I AM GATVOL NOW OF THIS ***.

ernst donavon bedja ********** Oct 16

to customercare, kfm, ombud, webmaster, Mukhethwa, mtndirectdocum. I'm really dissapointed in MTN's SERVICE. its been how long since i've asked for someone to contact me and give me feedback on my phone that must still been delivered and no one is answering. So what must one do.who the hell must or what the hell must you do to get a reply. I mean being polite doesnt get you answers being rude also doesnt get you answers so what the **** is left.Is it really so hard to deliver just one simple ****ing phone. Almost 4 -5 months and still they tell me that they dont have stock how the ****.Please call me on ********** 718 i dont know how many times must i asked you to do this.

Mail Delivery Subsystem Message not delivered Your message couldn't be delivered to ********** Oct 16

ernst donavon bedja ********** Oct 18

to Mail I am really gatvol of MTN and it's lies. Where the **** is my cellphone. My Nokia 5 where is it don't tell me you don't have stock.

D Bedja

Final-Recipient: rfc822; ********** Action: failed Status: 5.4.1 Remote-MTA: dns; mtn-co-za.mail.protection.outlook.com. (213.199.154.138, the server for the domain mtnsp.co.za.) Diagnostic-Code: smtp; 550 5.4.1 ********** Recipient address rejected: Access denied [VE1EUR03FT061.eop-EUR03.prod.protection.outlook.com] Last-Attempt-Date: Mon, 16 Oct 2017 01:36:19 -0700 (PDT)

---------- Forwarded message ---------- From: ernst donavon bedja ********** To: "Mukhethwa Mutavhatsindi [ MTN South Africa ]" ********** ********** Cc: ********** ********** ********** ********** Bcc: Date: Mon, 16 Oct 2017 10:35:27 +0200 Subject: Re: Cell Phones Delivery >>>>>>>>> *Kind Regards,* >>>>>>>>> >>>>>>>>> >>>>>>>>> >>>>>>>>> *Mukhethwa Mutavhatsindi* >>>>>>>>> >>>>>>>>> [image: ********** ********** 0] <http://www.mtn.com/> >>>>>>>>> >>>>>>>>> Online Assisted Sales Agent >>>>>>>>> >>>>>>>>> >>>>>>>>> >>>>>>>>> ********** >>>>>>>>> >>>>>>>>> [image: ********** ********** 0] >>>>>>>>> >>>>>>>>> >>>>>>>>> >>>> ----- Message truncated -----

ernst donavon bedja ********** Oct 20

to Mukhethwa, mtndirectdocum., customercare ---------- Forwarded message ---------- From: ernst donavon bedja ********** Really how long do i have to wait for a reply.

ernst donavon bedja ********** 12:50 PM (6 minutes ago)

to Mukhethwa, mtndirectdocum., customercare Hello could Someone Please explain to me why am i being Ignored. All i want to know is when will i be getting my phone. Why cant you just tell me please. I reslly need a phone and i cant seem to get my one that i ordered from you guys. So why cant you just organise me one from the closest store to me please.