1 reviews | Active since Mar 2016
VERY PATHETIC SERVICE!
I have been a diligent and reliable payer of mtn for 3 years. I received an sms in Jan that my credit limit has been reached and my outgoing calls are suspended(without warning). I have in the last 2 months payed a contract that i cant even use, because you dont reactivate my account! Also no warning phone call to clear up the issue was given before cutting my line. I have tried phoning your call center on a number of occasions to sort this problem out, the longest call being 30 minutes with no answer. I have also visited a view MTN stores in Pretoria with NO HELP form customer care! Menlyn MTN has sent an email to the useless credit department, and still they have done nothing to resolve this issue! It is appaling that mtn has no regard for their customers. Please can this issue be resolved as I have run out of options.<br> <br> I will NOT pay in March. Until this is resolved. Or please let me know the steps to cancel my contract with this useless service provider!
Thank you for your post.
Kindly receive our sincere apologies for the inconvenience caused.
kindly note the below response from our credit management.
Good day
Thank you for Emailing Credit Management. We sincerely apologize for the delayed response and for any inconvenience incurred.
Please note that the unbilled is less than the credit limit and lines arew active, the account is on 30 days is arrears witn an overdue of R 428.94 that must be paid first before we can adjust the credit limit.
We trust that you find the above in order.
Kind Regards,
William Mogoroshi
Credit Management
MTN SA
REQ:***
Thank you for your post.
Kindly receive our sincere apologies for the inconvenience caused.
kindly note the below response from our credit management.
Good day
Thank you for Emailing Credit Management. We sincerely apologize for the delayed response and for any inconvenience incurred.
Please note that the unbilled is less than the credit limit and lines arew active, the account is on 30 days is arrears witn an overdue of R 428.94 that must be paid first before we can adjust the credit limit.
We trust that you find the above in order.
Kind Regards,
William Mogoroshi
Credit Management
MTN SA
REQ:***