lS
lesego S
1 reviews | Active since Apr 2015
28 Dec 2015, 11:01
very pathetic
I am writing this on behalf of my mother, she had taken her phone in for repairs not so long ago, now the phone has the same problem. she had to take it in AGAIN. so now she's sitting phoneless and highly inconvenienced. when she took the phone to the store she BOUGHT it from she was told to take it to Samsung. She's highly annoyed with the fact that the service provider to whom she is contracted is sending her around to take her phone to a provider she has absolutely no business with.
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MTN South Africa's replyOfficial
28 Dec 2015, 16:45Hello lesego shoke,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for the inconvenience caused. Kindly advise the account holder to take the phone back to the MTN store and if she is advised to take it to Samsung instead, then she must call our Repairs Centre immediately while she is still at the store and confirm what the store is saying so we can correct the store if they do not follow procedure.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for the inconvenience caused. Kindly advise the account holder to take the phone back to the MTN store and if she is advised to take it to Samsung instead, then she must call our Repairs Centre immediately while she is still at the store and confirm what the store is saying so we can correct the store if they do not follow procedure.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Best regards,
MTN South Africa's reply28 Dec 2015, 16:45
Official
Hello lesego shoke,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for the inconvenience caused. Kindly advise the account holder to take the phone back to the MTN store and if she is advised to take it to Samsung instead, then she must call our Repairs Centre immediately while she is still at the store and confirm what the store is saying so we can correct the store if they do not follow procedure.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for the inconvenience caused. Kindly advise the account holder to take the phone back to the MTN store and if she is advised to take it to Samsung instead, then she must call our Repairs Centre immediately while she is still at the store and confirm what the store is saying so we can correct the store if they do not follow procedure.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Best regards,