MT
Mishack T

1 reviews | Active since Jun 2012

12 Apr 2016, 12:14

VERY OUTSTANDING SERVICE

I have been a client with MTN for the past 4 years, and never have I ever experienced such great customer service from their call center. <br> <br> I called in a few minutes before I spoke to Liezl and the lady I spoke to hung up on me. I called in a little angry but she took a call like a pro and maintained professionalism through out the call. She was also able to help me with my query and sent me something I had asked for more than 3 times before since Jan 2016. She is a great assert to her company and really deserves to be praised for her job well-done. She did all these in less than 6 minutes of the call. You can imagine it took me 3 consultants in 3 months to get help and she delivered it in 6 minutes with great service at that. Even gave me a ref for the call. First time from MTN in my 4 years. Thank you very much Liezl and hope you continue helping others like this, great things will come your way. God bless you. You made my month :-) <br> <br>

0
Replies (1)
MTN South Africa
MTN South Africa's reply13 Apr 2016, 09:30
Official
Hello MishaxckTsotetsi,

Thank you for taking out some time to compliment Liezl.

We've now forwarded the compliment to Liezl and her direct Supervisor.

Regards
Tim
MTN Complaints Management Team

Best regards,