IvdW
Ilse van der Walt
1 reviews | Active since Nov 2011
19 Jul 2016, 15:55
Very much frustrated
<p>I've logged two request already and till today MTN did not get back to me at all, please send me a sms</p> <p>REQ ********** </p> <p>REQ ********** </p> <p>regarding the feedback on both request</p> <p>I received a service request sms 05/05/2016 but I am still waiting for some one to get back to regarding my complaint. Please can some one get back to me with 24 hours regarding my requests. I am not going to explain again refer back to my previous requests.</p>
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MTN South Africa's replyOfficial
22 Jul 2016, 09:11Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Thank you for your time online.
We do apologize for the agent not setting up the tracking application on your device when you upgrade the device for cell ***. Sorry for your lost with the device.
We have credit the account for 1 month goodwill subscription fee -R379.00.
Kind Regards,
Alice van der Merwe
REQ:***
Best regards,
MTN South Africa's reply22 Jul 2016, 09:11
Official
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Thank you for your time online.
We do apologize for the agent not setting up the tracking application on your device when you upgrade the device for cell ***. Sorry for your lost with the device.
We have credit the account for 1 month goodwill subscription fee -R379.00.
Kind Regards,
Alice van der Merwe
REQ:***
Best regards,