1 reviews | Active since Jul 2011
Very miss leading and worse service provider ever.
<p>Laast year i was in NZ. I keot paying my account. One month i got a statement, stating that I dont o them anymore money. All and well. Enjiyed the rest of my stay. Got back into CPT on the 18 December last year. The very next morning. 19 December. I went straight to Mtn to go and double check my account. Asked one of the sales mens to check my account. He came back and told me i dont o them anything. I asked him about 3 or 4 times if his sure and he said yes he is, you dont o mtn anything. I also asked him if im out of contract and he said yes i am. He even said i can enjoy my holiday amd my extra cash. I trusyed the guy amd went on my way. Because the shop was full. Being December. Anyway. Today i received a call from mtn legal team saying I o the R 4000+. Witch i dont no where it come from. Because according my knowledge. I dont o them anything. I was told this by there staff and i was told "trust me. I just checked your acciunt now. You dont o mtn anything." So where do i go now. The first they would want to do is blacklist me. I camt have that in my life. I came to them and asked about the account. Told i dont obthem anything amd now a different story. This is not on. I told that sales men. He must make sure. If thats not the case. I would like to square up the amount. I did my part. Mtn is not. Miss leading i tell you and bad service. All you see is bad reviews about mtn and word of mouth is bad aswell. Come on mtn man. </p> <p> </p> <p>Can someone please help me here because R4000+ is not just laying around here by me and i cant be blacklisted</p>
Good day Jeffrey,
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
Kindly provide us with your MTN account or Identity number so that we can access the account and attend to the matter. We are unable to retrieve any information using the number provided on your post.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards,
Bronwyn
REQ:***
Good day Jeffrey,
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
Kindly provide us with your MTN account or Identity number so that we can access the account and attend to the matter. We are unable to retrieve any information using the number provided on your post.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards,
Bronwyn
REQ:***
Hi there.
My ID: ********** 087087
The cell phone number is **********
Account number is A ********** .
The thing is. I did my part as a customer. Came there to make sure my account is paid and to make sure im out of contract. Your employee told yes. Its paid up and I dont o you guys anything and im out of cantract. I asked to make sure. If i o anything i would like to pay it up in full now and he said again. Its paid in full you dont o us anything and you out of contract. Trust me. He even said i can go enjoy my extra cash on my holiday.
So please mtn help here seeimg that i did my part. Because 4k is not just laying around here. Its a lot of money.
Thanks
Kind regards
Jeff.
My cellphone number: ********** 145
Hi there.
My ID: ********** 087087
The cell phone number is **********
Account number is A ********** .
The thing is. I did my part as a customer. Came there to make sure my account is paid and to make sure im out of contract. Your employee told yes. Its paid up and I dont o you guys anything and im out of cantract. I asked to make sure. If i o anything i would like to pay it up in full now and he said again. Its paid in full you dont o us anything and you out of contract. Trust me. He even said i can go enjoy my extra cash on my holiday.
So please mtn help here seeimg that i did my part. Because 4k is not just laying around here. Its a lot of money.
Thanks
Kind regards
Jeff.
My cellphone number: ********** 145
