Very lazy and unprofessional consultants

Yesterday my son was ****** and he was ****** of his cell phone I called mtn customer service at 6 o'clock until 9 o'clock and spoke to more than 5 consulta who could not even help me with blacklisting the ****** phone they kept on saying that they were not able to find the phone on the system and they referred me to the store

They said the cell phone number attached to the ****** device was for iPhone 7 and I kept telling them that that was not true because the iPhone has it own cell phone number and they said they could not pick up the cell phone number of the I iPhone in the system and insisted that the cell phone number for the Huawei was for the iPhone and they said the Huawei was blacklisted in 2019

I called again this morning and one consultant managed to link the Huawei to the cell phone number of the phone that was ****** yesterday and he managed to block it and he said in the system it does not reflect that the Huawei was blacklisted in 2019 To confirm his story I called again and the consultant said the Huawei with the cell phone number I gave was blacklisted this morning but the very consultant who helped me was becoming irritable and said do you want me to help you or should I stop helping you and I reminded him that he was not doing me a favor but he was at work for him to help people like me

The treatment I received from MTN is irritating especially since I am their loyal customer with about 6 contracts