1 reviews | Active since Aug 2015
Very late phone delivery
More than two weeks ago I received call from MTN to advise I am due for upgrade. I contacted the call centre with the upgrade on 26 November 2015. They advised that the courier company with contact me in 2-5 days for delivery and I need to have docs ready. On 3 December I contacted MTN to follow up on delivery as the new phone contract already kicked in on my current phone and the 30gig free is only valid until end December and I would like to use it on my new phone. Mtn advised that the status is \en route"and will here either Thursday or afternoon or Friday. Friday I contacted MTN and the guy who answered advised the team is on a team outing. Monday I contacted again. MTN gave me the courier company's details. I phoned them. they advised they where not able to find the building"
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to assist and contact you.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to assist and contact you.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***