Very Hurt and Disappointed Customer :-(

I booked my device for repairs at MTN Southgate mall on the 28th of Novemeber 2020. The consultant who was assisting me informed me that i will receive an sms update after 3 working days. I then called in because I did not get feedback to check on the progress, the other consultant said the phone is booked in but will get it between 2 to 6 weeks. I call in today to check since I have not received any feedback from MTN only to find that the phone is still in store not fixed.Its really frustrating because i'm currently paying for a device that i don't have and it is inconveniencing because i need the phone for work purposes