VM
Vimbai M
1 reviews | Active since Jul 2015
25 Jul 2015, 09:34
Very high Charges
My Mtn account was blocked this month because I exceeded the limit so I called Mtn customer care but there were on strike so I waited for the invoice to see the amount only to discover that there is a charge of R6 944.42 for data calls.Total charges for July came up to R7101.43 and incl VAT R8095.63.Normally I pay R178.99 monthly.I need clarity on this matter
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Replies (1)
MTN South Africa's replyOfficial
06 Aug 2015, 11:57Hello Vimnash ,
Thank you for your post.
Apologies for the delayed response and for any inconvenience this may have caused.
Please be advised that after checking your account we can confirm that you have used more than 8GB of data, hence your bill has increased. You were also charged R0.99 out of bundle rate.
Best Regards,
Wenzile Masina
REQ:***
Thank you for your post.
Apologies for the delayed response and for any inconvenience this may have caused.
Please be advised that after checking your account we can confirm that you have used more than 8GB of data, hence your bill has increased. You were also charged R0.99 out of bundle rate.
Best Regards,
Wenzile Masina
REQ:***
Best regards,
MTN South Africa's reply06 Aug 2015, 11:57
Official
Hello Vimnash ,
Thank you for your post.
Apologies for the delayed response and for any inconvenience this may have caused.
Please be advised that after checking your account we can confirm that you have used more than 8GB of data, hence your bill has increased. You were also charged R0.99 out of bundle rate.
Best Regards,
Wenzile Masina
REQ:***
Thank you for your post.
Apologies for the delayed response and for any inconvenience this may have caused.
Please be advised that after checking your account we can confirm that you have used more than 8GB of data, hence your bill has increased. You were also charged R0.99 out of bundle rate.
Best Regards,
Wenzile Masina
REQ:***
Best regards,