1 reviews | Active since Jul 2015
Very high Charges
I sent this report :<br> My Mtn account was blocked this month because I exceeded the limit so I called Mtn customer care but there were on strike so I waited for the invoice to see the amount only to discover that there is a charge of R6 944.42 for data calls.Total charges for July came up to R7101.43 and incl VAT R8095.63.Normally I pay R178.99 monthly.I need clarity on this matter<br> <br> MTN responded:<br> <br> Hello Vimnash ,<br> <br> Thank you for your post.<br> <br> Apologies for the delayed response and for any inconvenience this may have caused.<br> <br> Please be advised that after checking your account we can confirm that you have used more than 8GB of data, hence your bill has increased. You were also charged R0.99 out of bundle rate.<br> <br> Best Regards,<br> Wenzile Masina<br> REQ:***<br> <br> I requested for the bill to see how the charges were incurred using customer service reference number *** but up to now I have not received any feedback. I will only be happy with MTN when i see the breakdown of the charges.<br>
Thank you for your post
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly note that itemized billing is a chargeable service. You need to send a request and that you agree to the charges as they will be added to your bill. This can be a once off or a recurring charge.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***
Best regards,
Thank you for your post
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly note that itemized billing is a chargeable service. You need to send a request and that you agree to the charges as they will be added to your bill. This can be a once off or a recurring charge.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***
Best regards,
