GF
Grant F
1 reviews | Active since Sept 2015
10 Sept 2015, 18:36
Very high account
I have been with MTN for many years and my account is always the same,last month my account triples,the idiots at the Welkom Store can't tell me why. I need to know why so that I can prevent it in the future.
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MTN South Africa's replyOfficial
14 Sept 2015, 10:03Hello grant@c,
We are truly sorry for any inconvenience caused and for the breakdown in service experienced.
We've now perused your account and see that your data usage might have increased. We've now requested our Billing Department to validate the usage on your invoices for the past 3 months. The reference number for the request logged is REQ:***.
Once again we do apologize for any inconvenience caused.
Regards
Tim
MTN Complaints Management Team
We are truly sorry for any inconvenience caused and for the breakdown in service experienced.
We've now perused your account and see that your data usage might have increased. We've now requested our Billing Department to validate the usage on your invoices for the past 3 months. The reference number for the request logged is REQ:***.
Once again we do apologize for any inconvenience caused.
Regards
Tim
MTN Complaints Management Team
Best regards,
MTN South Africa's reply14 Sept 2015, 10:03
Official
Hello grant@c,
We are truly sorry for any inconvenience caused and for the breakdown in service experienced.
We've now perused your account and see that your data usage might have increased. We've now requested our Billing Department to validate the usage on your invoices for the past 3 months. The reference number for the request logged is REQ:***.
Once again we do apologize for any inconvenience caused.
Regards
Tim
MTN Complaints Management Team
We are truly sorry for any inconvenience caused and for the breakdown in service experienced.
We've now perused your account and see that your data usage might have increased. We've now requested our Billing Department to validate the usage on your invoices for the past 3 months. The reference number for the request logged is REQ:***.
Once again we do apologize for any inconvenience caused.
Regards
Tim
MTN Complaints Management Team
Best regards,