Very Frustrating
<p>Been trying all day to get througn to mtn sim swap department</p> <p>No answer, phone line silent. </p> <p> </p> <p>I plan on changing networks if I don't get any response today.</p>
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MTN South Africa's replyOfficial
13 Jan 2017, 14:30Good day Hope,
Thank you for your post and apologies for the delayed response.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Please note that our records indicate that your sim swap was successfully completed on 2017/01/08 13:50:44.
Kindly accept our sincere apologies for any inconvenience caused. We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind Regards,
Tshepo M
REQ:***
Best regards,
MTN South Africa's reply13 Jan 2017, 14:30
Official
Good day Hope,
Thank you for your post and apologies for the delayed response.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Please note that our records indicate that your sim swap was successfully completed on 2017/01/08 13:50:44.
Kindly accept our sincere apologies for any inconvenience caused. We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind Regards,
Tshepo M
REQ:***
Best regards,