1 reviews | Active since Oct 2019
Very frustrated with MTN
I've been experiencing daylight robery and no communication from MTN. I upgraded in November 2017 and was told I have 10GB free data. Two weeks later, my service was disconnected and I was told I owe R28000 for data used. I went to the store multiple times throughout 2018 where they called and emailed the head office to no avail. During that time, MTN debited R28000 from my account and upon reversing it, they started debiting R500 monthly from my account.
Today I called and was told I need to speak to a supervisor and when I asked to be transferred to one, I was told that they sit on another office and I cannot be transferred to them
This is very frustrating as I don't know what I am paying for. When I ask to be shown exactly what I used R23000 worth of data for in two weeks, they are unable to produce those records, but are very eager to take money from my account. I cannot upgrade because of this, and am constantly paying for something I don't know.
This is very disheartening as I have been a loyal MTN user since 1998.
We sincere apologized for any inconvenienced caused to you
Please be advised cell number *** was connected with account number A***. Your previous contract subscription fee was for R110.00 on a MTN 100 open package. Then you upgraded to MTN Made for Me
The invoice for December 2017 was billed for additional data usage, this billing was from 20-11-2016 to 20-12-2016 this billing was while you were on the MTN 100 open package before the upgrade was done, there was no additional billing for the MTN Made for Me after the upgrade.
Note that our statements do notify clients that they have 30 days to dispute any wrong or overbilling on account. We do not pick up any notes on the account that you have request a investigation regarding this billing.
We have emailed to you the statement for this billing in 2017.
Unless a query is raised in
respect of the contents of this
bill within 30 days from the date
thereof, the contents shall be
deemed to be correct.
You are liable for outstanding amount, the account is handed over to attorneys you need to contact them for balance owing. MBD: *** / 4743 / 6445
Kind Regards,
Alice van der Merwe
MTN
Best regards,
We sincere apologized for any inconvenienced caused to you
Please be advised cell number *** was connected with account number A***. Your previous contract subscription fee was for R110.00 on a MTN 100 open package. Then you upgraded to MTN Made for Me
The invoice for December 2017 was billed for additional data usage, this billing was from 20-11-2016 to 20-12-2016 this billing was while you were on the MTN 100 open package before the upgrade was done, there was no additional billing for the MTN Made for Me after the upgrade.
Note that our statements do notify clients that they have 30 days to dispute any wrong or overbilling on account. We do not pick up any notes on the account that you have request a investigation regarding this billing.
We have emailed to you the statement for this billing in 2017.
Unless a query is raised in
respect of the contents of this
bill within 30 days from the date
thereof, the contents shall be
deemed to be correct.
You are liable for outstanding amount, the account is handed over to attorneys you need to contact them for balance owing. MBD: *** / 4743 / 6445
Kind Regards,
Alice van der Merwe
MTN
Best regards,