VERY FRUSTRATED!!!! I want my money BACK!

I have 2 contracts with you,which on average is R349 a month together.<br> <br> YOU have now for the 2nd month deducted money out of my acc which is more then the above amount<br> <br> On Sunday 3 January 16 I called your 808 num and got through to Megan Moses (REF ***), an amount of R1396 had been deducted from my account.<br> <br> Megan advised she can see there is a limit on the WIFI device and this is an error, a refund request will be processed and the over payment taken from MTN for the past 2 months refunded into my account.<br> <br> I got an e mail from Megan advising that my MTN account is now in credit with R1434.13, already my frustration is at boiling point as this was not my request! I had requested for a refund into my bank account.<br> <br> A follow up call on Wednesday morning 6th January to the 808 num the consultant advised me there was no such request and will kindly send it, a follow up in the afternoon still no request had been logged!<br> <br> Friday 8th I went into your store in Rivonia and was advised this has been processed and will be in my account latest Monday 11th Jan (REF ***)<br> <br> 11th Jan spoke to Liezl McDonald (REF ***) still no refund in my acc! <br> You keeping my own money form me!!