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elvina L
1 reviews | Active since Mar 2019
07 Mar 2019, 09:03
VERY FRUSTRATED CLIENT
we have put in an insurance claim 2 weeks ago for Claim no: MTNCC ********** when we try to follow up as it goes now for the 3rd week they keep on asking first it was forms now pictures of the phone box my take on this they know what is needed rather ask us to send all the information they need and also you call them back they take long to answer the phones. My husband has been without a phone for 3 weeks now but the monthly installment for the insurance was debited on time every month but to claim back is so time wasted and frustrated. CAN THIS MATTER BE RESOLVED ASAP!!!
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MTN South Africa's replyOfficial
08 Mar 2019, 07:45Good day Elvina
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as a result of the breakdown in the service delivery in one of our touch points.
Your query has been escalated to the relevant department for further investigation. Feedback will be provided as soon as possible. Warm regards, Jessica John Complaints Management Team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as a result of the breakdown in the service delivery in one of our touch points.
Your query has been escalated to the relevant department for further investigation. Feedback will be provided as soon as possible. Warm regards, Jessica John Complaints Management Team
Best regards,
MTN South Africa's reply08 Mar 2019, 07:45
Official
Good day Elvina
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as a result of the breakdown in the service delivery in one of our touch points.
Your query has been escalated to the relevant department for further investigation. Feedback will be provided as soon as possible. Warm regards, Jessica John Complaints Management Team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as a result of the breakdown in the service delivery in one of our touch points.
Your query has been escalated to the relevant department for further investigation. Feedback will be provided as soon as possible. Warm regards, Jessica John Complaints Management Team
Best regards,