VERY FRUSTRATED.

I ACTUALLY NEED YOUR ASSISTANCE MORE THAN I LIKE TO WRITE A REVIEW. THIS IS THE WORSE CELLPHONE COMPANY IN THE WORLD !!! LAST YEAR DECEMBER I NOTICED A DEBIT ORDER DEDUCTION FROM MY BANK ACCOUNT ON BEHALF OF MTN FOR THE AMOUNT OF R 729.00 SINCE AUGUST LAST YEAR. THE 5th OF JANUARY 2018 I WENT TO MTN CENTURION BRANCH WHERE I WAS ASSISTED ( I THOUGHT ) BY ZINHLE SOYIZWAPHI. I WAS INFORMED THAT DURING JULY LAST YEAR I TOOK OUT A NEW CONTRACT WITH THEM AT THERE FICKSBURG BRANCH. THIS OBVIOUSLY ASTOUNDED ME AS I WAS NOT NEAR FICKSBURG IN A VERY LONG TIME AND I HAVE ONLY ONE CONTRACT WITH MTN FOR DATA FOR THE AMOUNT OF R 119.00 PER MONTH. WHEN I REQUESTEDTO SEE THE SO CALLED "NEW" CONTRACT AND WHERE I SIGNED FOR IT I WAS TOLD THAT THE DOCUMENTS ARE KEPT AT A CENTRAL PLACE AT THEIR HEADOFFICE. THEY MENTIONED THAT IT MAY BE A CASE OF IDENTITY *****. I HAD TO PRESENT AN AFFIDAVIT THAT I DID NOT TAKE OUT A NEW CONTRACT TOGETHER WITH A CERTIFIED COPY OF MY ID WHICH I DID. ZINHLEINFORMED ME THAT SHE WOULD SEND ME A CASE REFERENCE NUMBER, WHICH SHE DID AFTER I CALLED HER 3 TIMES. REF # 1- ********** 8257 ON 15/01 I CALLED ZINHLE TO ENQUIRE ABOUT THE CASE BUT GOT NO ANSWER. ON 16/01 I CALLED AGAIN BUT SHE DISMISSED THE CALL. LATER THE SAME DAY SHE SENT ME A SMS WITH THE HEADOFFICE TELEPHONE NUMBER AND SAID I SHOULD CALL THEM. I CALLED THE GIVEN NUMBER - ********** 000- TO MY FRUSTRATION, AND SPOKE TO MOSIPHO NXUMALO. SHE INFORMED ME THAT ZINHLE ONLY SENT HER MY ID BUT NOT THE AFFIDAVIT. I IMMEDIATELY FORWARDED MOSIPHO THE AFFIDAVIT. ON 25/01 I MAILED MOSIPHO TO ENQUIRE ABOUT THE PROGRESS WITH OBVIOUSLY NO RESPONSE. ON 29/01 I CALLED AGAIN AND THIS TIME SPOKE TO KHANYISILE NGUBANE. SHE INFORMED ME THAT THEY HAD NO SUCH REFERENCE AND I HAD TO SEND HER THE AFFIDAVIT AND ID AGAIN WHICH I DID. ON 02/02 I RECEIVED AN E-MAIL FROM KHANYISILE STATING THAT THE MATTER HAS BEEN ESCALATED WITH REFERENCE # 1- ********** 7764 AND IT WILL TAKE BETWEEN 2-72 HOURS TO BE RESOLVED. NO NEED TO SAY THIS HAS NOT HAPPENED UP TO DATE. I HAVE MAILED KHANYISILE SEVERAL TIMES AND CALLED THE GIVEN NUMBER - ********** /808 SEVERAL TIMES BUT STILL NOTHING. WHAT HAPPENED WITH THE NEW FICA LEGISLATION - ID, PROOF OF ADDRESS, BANK STATEMENTS ETC ? HOW COULD ANYONE HAVE OPENED AN ACCOUNT ON MY NAME WITHOUT THIS ?

ON 16/02 I RECEIVED AN E-MAIL FROM ********** STATING THAT MY INCIDENT HAS BEEN ADDED TO THE MTN SERVICE DESK INCIDENT MANAGEMENT SYSTEM AND ASSIGNED TO A SUPPORT TECHNICIAN WHO WILL CONTACT ME SHORTLY . ALREADY 07/03 AND STILL NOTHING. PLEASE ASSIST.

ANYBODY WHO WANTS OR ARE THINKING ABOUT DOING BUSINESS WITH THIS COMPANY MUST REALLY RECONSIDER.