JK
Jeremy K
1 reviews | Active since Mar 2015
05 Jun 2015, 12:39
Very Frightening
I went into MTN Rosebank to open an account for a new contract. I was told that new applications could not be processed due to the strike.<br> I then went into MTN Sandton City and was told that new applications could be processed. However, they have no stock of handsets and cannot tell me when they shall get handsets.<br> It seems that not only do the staff of MTN want to sabotage their employer, but they are determined to sink the company.<br> I had no other option but to go to their competitors
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Replies (1)
MTN South Africa's replyOfficial
22 Jun 2015, 15:09Hello jeremy41,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience and the delayed response caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
We do acknowledge your query. Please however do be advised that the Industrial Strike which MTN is currently undergoing has negatively impacted our service levels.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience and the delayed response caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
We do acknowledge your query. Please however do be advised that the Industrial Strike which MTN is currently undergoing has negatively impacted our service levels.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***
MTN South Africa's reply22 Jun 2015, 15:09
Official
Hello jeremy41,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience and the delayed response caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
We do acknowledge your query. Please however do be advised that the Industrial Strike which MTN is currently undergoing has negatively impacted our service levels.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience and the delayed response caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
We do acknowledge your query. Please however do be advised that the Industrial Strike which MTN is currently undergoing has negatively impacted our service levels.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***