RS
Ruben S

1 reviews | Active since Aug 2016

15 Aug 2016, 17:38

Very dissatisfied

<p>My WiFi is very slow with another service provider so I bought an uncapped data bundle on my mobile phone from mtn that would last for 24 hours so that I could stream videos and do research for a project. I started using the bundle because my signal is strong and the speed was very quick but after about 200 megabytes the internet speed slowed down completely and is now slower than the wifi! Now I have even slower internet then when I started! I have full signal on my phone but it's unbearably slow! Why did I pay for this bundle if it doesn't even work properly? Mtn is such a disappointment, this isn't the first time they've let me down with mobile data! I'm seriously considering switching my service provider because this is starting to get pathetic and it's making me angry! I've been a loyal mtn customer for over 8 years but after the last while I don't think it's worth staying with mtn unless something is done about these problems. </p>

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Replies (1)
MTN South Africa
MTN South Africa's reply16 Aug 2016, 16:57
Official

Thank you for your post

We sincerely apologize for any inconvenience you may have experienced with our service.

Kindly note that the 24 Hour Bundle allows 24 Hours of internet access, a Fair Users Policy is app**** once 150MB is reached for total data that has been sent and received then the download speed is reduced from what is available in the area to a maximum of 128kbps. The lower speed will apply for the remaining hours of the 24 hour bundle.

Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.

Kind Regards
Siphumezo
REQ: **********