Very dissapointing

<p>In November 2015, I cancelled a modem contract with MTN that is on my husbands name. In July 2016, we got debited for almost R11 500.00. I was told the contract was never cancelled and there was data charges on the contract. Since July it seems that NO ONE is willing or able to help me to sort this out. The 1st problem is that I did not get a reference number when I called to cancel. Now I want the recording of my call, since all calls are being recorded, but still no luck.</p> <p> </p> <p>In July I went to MTN Lifestyle centre in Tzaneen, and told the whole story to Erick, the manager. He told me he will get back to me as soon as he gets feedback. In October I went back (Erick was not available) and told them Im going to the police station. Suddenly, I finally got a call back from Erick after 3/4 months, but now he doesn't remember what my problem was and still is. We gave them the affidavit from the police station insisting investigation to get my recording from 6 November 2015, with a completed form from MTN to get the itimised billing fot that day, as it is the only proof I have since I didn't get a reference number and my call was not logged.</p> <p> </p> <p>Now last week I went back to Erick, the Manager and STILL it seems like he doesn't understand what our problem is or what Im asking him to help me with. The store tells you to call 808, and 808 tells you to go to the store.</p> <p> </p> <p>Im really fed up and still I have no one that can help me.</p>