1 reviews | Active since Jan 2014
Very Dissapointed in the service at Mtn golden acre branch
<p>I signed up on 21 Dec 2016 and to date 03 Jan 2017 have not received anything. I was told today the consultant that dealt with my contract has gone on leave and that there is very limited help due to skeleton staff. I cannot believe that the staff was so unhelpful and no privision was made to have my contract activated. If i didn't make contact with the store today my deal would have been left pending until the consultant returned from leave. I am outraged by the service and incompetence by that branch. </p>
Good day,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note that i have sent a request to management of the said branch for urgent attention. You will be contacted as soon as possible.
Regards,
Ishie.
Good day,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note that i have sent a request to management of the said branch for urgent attention. You will be contacted as soon as possible.
Regards,
Ishie.
Thank you for replying. I have not received any call from anyone or any staff staff the grand central building branch.
Thank you for replying. I have not received any call from anyone or any staff staff the grand central building branch.
I have still not been contacted. I phoned the branch today and was told that the mistake they made on their side cannot be fixed. How is this possible? Why is this so hard to resolve? If the error was made by the staff member why am I still being inconvenienced? As a new client this is so dissapointing
I have still not been contacted. I phoned the branch today and was told that the mistake they made on their side cannot be fixed. How is this possible? Why is this so hard to resolve? If the error was made by the staff member why am I still being inconvenienced? As a new client this is so dissapointing
And today today added dissapointment. I went to collect the phone seeing that the consultant could not fix the error she made with the number I needed to be added to the contract. I was nearly handed the incorrect phone I was told that everything is fine I can just collect the phone and when I got there to see the wrong phone was added to my contract. I'm so so disgusted!!!! And no one seems to care or resolve this issue that's been going on for nearly 4 weeks!!!!! Is this how you treat new clients!!!!!!
And today today added dissapointment. I went to collect the phone seeing that the consultant could not fix the error she made with the number I needed to be added to the contract. I was nearly handed the incorrect phone I was told that everything is fine I can just collect the phone and when I got there to see the wrong phone was added to my contract. I'm so so disgusted!!!! And no one seems to care or resolve this issue that's been going on for nearly 4 weeks!!!!! Is this how you treat new clients!!!!!!